28 September 2007

CCF 2008 New Features

The 3.0 version of the Customer Care Framework (CCF) is out! Among its new features we'll find:

  • CCF web services migrated to Windows Communication Foundation (WCF).
  • Agent Desktop use of Composite Application Block (CAB).
  • Hosted Application Toolkit (HAT): new sub-system for providing UI automation, that makes use of Workflow Foundation (WF) and Active Accessibility.
  • ClickOnce support.
  • Dynamic Applications: 3rd category of hosted applications that allow an agent to dynamically launch or close a hosted application on-demand, via the UI or programmatically in code. ...

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