The 3.0 version of the Customer Care Framework (CCF) is out! Among its new features we'll find:
- CCF web services migrated to Windows Communication Foundation (WCF).
- Agent Desktop use of Composite Application Block (CAB).
- Hosted Application Toolkit (HAT): new sub-system for providing UI automation, that makes use of Workflow Foundation (WF) and Active Accessibility.
- ClickOnce support.
- Dynamic Applications: 3rd category of hosted applications that allow an agent to dynamically launch or close a hosted application on-demand, via the UI or programmatically in code. ...